| These support plans allow you to get assistance directly from the product developer. The products typically need no support at all, but sometimes the complexity of the installation environment is such that some additional expertise is needed. When you purchase a Support product, a support engineer will move quickly to solve whatever problems you are having with getting the product to work correctly. |
Below the support plan offerings, you will also see the Upgrade Protection plans for the cView Crystal Reports viewer, cViewMANAGER Crystal Reports scheduler, and cViewSERVER Crystal Reports scheduler. Those are not support per se; they allow you to upgrade your version of Crystal Reports without needing to purchase new licenses for cView, cViewMANAGER, or cViewSERVER.