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cViewSERVER for Crystal Reports FAQs
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cViewSERVER FAQs 1 | 2
 

Pricing | Buy it now! | Version History

Can my report create a unique file name each time it runs under cViewMANAGER or cViewSERVER?

Yes, you can do this by using the Date stamp feature.

  • Use %d, %m, %s or %h in the output file name.

  • This works only with Disk Output.

  • It does not apply to printed or emailed reports.

Can cViewMANAGER or cViewSERVER process On-Demand Subreports?

No. This is because on-demand subreports are not run at the same time as the main report, but are run when requested. So a scheduled report is not a request for an on-demand subreport. It doesn’t know when (or if) the on-demand subreport is required, so does not process it.

Fix 1: One solution is to make the on-demand subreport a separate external report and run that separately in the schedule.

Fix 2: Another solution is to use cView, our report viewer which can view the report with saved data. If the on-demand subreport is requested, then it will process the subreport with the correct values. This is not a solution for remote users, because cView would need access to the database to refresh the data.

What happens if a scheduled report time is missed?

Once a report has completed processing, the schedule is incremented until a future date is found. It will not rerun an overdue report.

Can the cViewMANAGER scheduler run as a service, so I don't have to buy cViewSERVER?

No.  cViewMANAGER runs as a process on your workstation. This is because it is designed as a personal report scheduler. Therefore, you will need to start the machine and re-boot it if it stops for any reason.

Fix 1: Our product cViewSERVER includes all of the functionality of cViewMANAGER and runs as a Windows service.
• This means the process starts when the machine starts and will automatically restart if the machine is rebooted.
• Another advantage is that you do not need to be logged in as a user or as administrator – this is an important security consideration.


Fix 2: There are 3rd party products which can run cViewMANAGER as a service. 

 

Can cViewMANAGER or cViewSERVER run under Windows Terminal Server?

Yes. However for performance reasons, we would not recommend you run either scheduler on a heavily-used terminal server machine. When the scheduled report is processing, the Crystal run time will use any spare resources. This may compromise the performance of your interactive users.

Can I control the schedule so that some of my reports print landscape and some print portrait?

Yes. The version (v 8.13/9.13 and above) of cViewMANAGER and cViewSERVER allow you to control page orientation and the number of copies.

Can cViewMANAGER or cViewSERVER schedule only a Crystal Report?

Not only Crystal Reports.

Besides Crystal Reports, you can also schedule an EXE, BAT and cViewGLOBAL command file.

What happens if I accidentally include a list within its own list?

Do not worry, we ignore it.

This is known as a circular reference. An example is ListA contains an entry for ListB, ListB contains an entry for ListC, and ListC contains an entry for ListA. This will identified and the second reference to ListA will be ignored.

Can I send one report to several printers around my organization?

Yes. You will need to create a list of printers using the 'List' form, and then use the list file as the printer destination in the schedule. (This feature is not available in the trial  version).

Do I get upgrades to cViewSERVER?

Yes, if you purchase Maintenance.

Where we have developed a new version of our product to support a new version of Crystal Reports, we can offer this to you as part of the maintenance agreement and this is included in your annual maintenance fee.

If the maintenance agreement has lapsed, the upgrade is available only by purchasing our product for full price in the normal way.

What are the terms of the maintenance agreement?

Maintenance is 20% of the purchase price and applies annually from the purchase date. The benefits of our maintenance service include:

  1. Any product enhancements.
  2. Where we have developed a new version of our product to support a new version of Crystal Reports, we can offer this to you as part of the maintenance agreement.

If your maintenance agreement has lapsed and you would like an upgrade to your product, this can be purchased for full price in the usual way.

What if I need support?

The first year of support is free. For subsequent years, we offer an inexpensive solution: cViewSERVER Maintenance.

What about a warranty?

We have a money back guarantee. If the product does not meet specifications in your environment, we will work with you to put it right. This is effective for the first 3 months.

The money-back guarantee is available in the first month from your purchase.
 

Pricing | Buy it now! | Version History

 

cViewSERVER FAQs 1 | 2


See also: cViewMANAGER vs. cViewSERVER in Crystal Reports.

 

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