Can the cViewMANAGER scheduler run as a service?

No - cViewMANAGER runs as a process on your workstation. This is because it is designed as a personal report scheduler. Therefore you will need to start the machine and re-boot it if it stops for any reason.

Fix 1: Our product cViewSERVER includes all of the functionality of cViewMANAGER and runs as a Windows service.
• This means the process starts when the machine starts and will automatically restart if the machine is rebooted.
• Another advantage is that you do not need to be logged in as a user or as administrator – this is an important security consideration.


Fix 2: There are 3rd party products that can run cViewMANAGER as a service.

Can cViewMANAGER or cViewSERVER run under Windows Terminal Server?

Yes. However for performance reasons we would not recommend you run either scheduler on a heavily used terminal server machine. When the scheduled report is processing the Crystal run time will use any spare resources. This may compromise the performance of your interactive users. Please see the separate FAQ on pricing when using our products under Terminal Services.

Can I control the schedule so that some of my reports print landscape and some print portrait?

Yes - The version (v 8.13/9.13 and above) of cViewMANAGER and cViewSERVER allow you to control page orientation and the number of copies.

Can cViewMANAGER or cViewSERVER schedule only a Crystal Report?

Not only Crystal Reports.Besides Crystal Reports, you can also schedule an EXE, BAT and cViewGLOBAL command file.

What happens if I accidentally include a list within its own list?

Do not worry, we ignore it. This is known as a circular reference. An example is ListA contains an entry for ListB, ListB contains an entry for ListC, and ListC contains an entry for ListA. This will identified and the second reference to ListA will be ignored.

Can I send one report to several printers around my organization?

Yes. You will need to create a list of printers using the 'List' form, and then use the list file as the printer destination in the schedule. (This feature is not available in the trial version).

Can I use the same Multirun Control file for several reports?

Yes. The multirun form displays the name of the multirun control file. This can be changed to another file. Several Reports can share the same multirun file.

Does cViewMANAGER or cViewSERVER support multi value parameters?

Yes - You can enter multi value parameters when setting up the schedule.

Do cViewMANAGER or cViewSERVER support range parameters?

No - range parameters are not currently supported in our schedulers. They are planned for a future release. (Multi value parameters are supported). Range parameters are supported within cView, our report viewer

Do I need to install Crystal Reports on the machine running cViewMANAGER?

No. cViewMANAGER includes the required Crystal run time files. Depending on what version of Crystal Reports you use to design your reports, we currently have versions of cViewMANAGER that support:
• Crystal Reports version 8.5 run time files
• Crystal Reports version 9 run time files.

Do you have Web viewing?

To have your intranet include information from cViewSERVER or cViewMANAGER, the machine must be running Web services. cViewSERVER must be installed on a machine running as a Web server. This is optional for cViewMANAGER. cViewMANAGER and cViewSERVER include Web status pages displaying the current server status, and the current log.

Web and Log Status
1. Create a virtual directory to map to the \Web folder. (This is done automatically during the cViewSERVER setup).
2. Then link the URL on your intranet to http://server/Webfolder.htm


Help File
1. The help file can also be viewed as a Web folder. Make the \help folder a virtual Web folder
2. point your browser to http://server/helpfolder/.htm or just open the \Web subfolder to view the current log or status.

Viewing your reports via a Web interface
• You can manually export to HTML with cView or automatically export to HTML with cViewMANAGER or cViewSERVER. This is push publishing pre-defined reports with predefined parameters and record selection.
• If your users need interactive reports, use Crystal Enterprise or a 3rd Party product like ReCrystallize.

You can also open the HTML pages directly from another PC if you have network permissions to these folders.

Can I run my scheduled report from a command line or 3rd party program?

Yes you can. You will need our cViewBATCH utility program. This is a separate program and so there is a purchase cost.

Error : Business days schedule does not work in cViewMANAGER.

This was an error in cViewMANAGER pre version14 that is now fixed. Please contact us for the new version:
• If you are using Crystal Reports version 8 or 8.5, you will need cViewMANAGER version 8.14 or later
• If you are using Crystal Reports version 9, you will need cViewMANAGER version 9.14 or later

Error message “Invalid TLV record”. What does this mean?

This message usually occurs if you are trying to view a version 9 or 10 Crystal report with version 8.xx of cView, cViewSERVER or cViewMANAGER.

Fix: Use the 9.xx version to process the report.

When I enter values for a multi-value parameter, I get this message at run-time: “The value / range you are adding already exists.”

This is caused by the Crystal Reports runtime module rejecting any duplicates. So the parameter values can’t be (for example): CA, OR, TN, CA. Inputting the duplicate parameter CA will cause this error.

Fix: Remove the duplicate value to fix the error.

Error message 'Unable to relay' What do I do?

'Unable to relay' is not a cViewMANAGER error message. The error message is being generated by your mail server.
Fix: Please ask you mail administrator to permit relay for that workstation.

Can I modify the Multirun or List file with a text file editor in cViewMANAGER?

Yes. The reason we used a text file for the multirun was so that you could use another program to modify them. The original requirement was so that we could use a Crystal Report to generate the data needed for the multirun or list.

How many licenses will I need of cViewMANAGER and cView?

You can automatically schedule and distribute your reports and enable users to view and refresh reports from the database using a combination of cViewMANAGER and cView. cViewMANAGER is the scheduler and needs to be installed only on the PC scheduling the reports (and not on the PCs of the people receiving the reports). cView is the viewer and is installed on the PCs of the people receiving the reports

A license is required for each server cViewMANAGER is installed on:

• cViewMANAGER is usually installed by someone who has administrator rights to see the data and process the reports.
• If someone has a different set of security permissions to see a different set of data or reports, a separate license is needed to cover that set of data and reports.
• If someone is on a separate physical network (or even different city) with their own reports and data, a separate license is needed to cover that set of data and reports.
• If you have a backup server which is simply used in the case of failure of your main server, we will not charge you for a second license of cViewMANAGER for the backup server
• Volume discounts are available.

cViewMANAGER needs to be installed only on the PC scheduling the reports (and not on the PCs of the people receiving the reports). If just a report viewer is needed on those PCs, our report viewer cView is a more appropriate and less expensive option.
cView is licensed per user:
• If a user has multiple machines, then a single license is fine.
• If several users share one machine for report viewing, then a license needs to be purchased for each report viewer.
• On a terminal server machine, a cView license is required for each user who views reports.

The prices include support for 12 months from purchase date. After then, there is an optional maintenance and support option for an extra 15% which would also entitle you to upgrades at no charge.

cViewMANAGER trial version prints only to the default printer. Is this true of the full product?

No. The trial version of cViewMANAGER does not have the full functionality of the full product and one of the restrictions is that it will print only to the default printer. When you purchase the full version, it will print to all printers, not just the default printers.

How would cViewMANAGER help me?

cViewMANAGER is a personal report scheduler. You run it from your Windows desktop to process reports on a predefined timetable. Output options include email, disk, and print. cViewMANAGER displays the report schedule and processes the reports as required

Can I view the cViewMANAGER or cViewSERVER schedule status from another machine?

Yes. With the release of versions 8.20 and 9.20 and above we now include a Web status page. If your machine is running Web services, make the help folder a virtual Web folder and point your browser to http://machine/cViewMANAGER/server.htm or just open the \Web subfolder to view the current log or status.

cViewMANAGER trial version allows only two reports. What is the limit in the full version?

The trial version of cViewMANAGER has restricted functionality and will only allow you to schedule two reports. The full version of cViewMANAGER has a limit of 2,000 reports.  If you need more than 2000 reports, you could  change to cViewSERVER (which has an unlimited number of reports). Alternatively, you can ask us to implement this in a later version of cViewMANAGER.

Do cViewMANAGER or cViewSERVER work with Outlook XP?

Yes. Any email client can view the reports sent from the scheduler. The sending of email uses SMTP direct to the mail server. cViewMANAGER has its own SMTP spooler built into the software. cViewSERVER uses the SMTP service included with Windows 2000 and Windows XP.

Error message displays when I double click on the License.XML file Why does this happen?

You do not need to double click on the file. Simply place it in the same folder you crated when you downloaded our trial version of the software. Our software reads the license file automatically when you run it.

I am having trouble connecting to the database.

cView, cViewMANAGER and cViewSERVER all require live connections to the database. If you are having problems with database access check the following:
• The Database client must be installed on the cView machine. This includes any SQL client, Oracle client etc.
• If you are using ODBC, the DSN must be configured the same as the report designer machine.
• Password information is stored in the File/Settings/Connections form. Make sure you “Save” the settings here.
• Our report engine appears to work best with Server authentication rather than NT authentication
• If your database requires a reference to a mapped drive on a remote you will not be able to use cViewSERVER. You will need to revert to cViewMANAGER or use a UNC path if available. cViewSERVER, like all services cannot see mapped drives.

Is there a physical limit of how many reports can be loaded into the schedule?

Yes, in cViewMANAGER. No, in cViewSERVER. Currently the limit in cViewMANAGER is 2000 reports in the schedule database. cViewSERVER does not have a limit on the number of reports. (The demo trial version has a limit of 2 reports). If this limit is a problem, please contact us and it can be increased if required.

My report is processed, but the email message doesn't get sent.

There may be several reasons for this.

• Use Server/View STMP log and see if anything obvious is revealed in the discussion with the SMTP server.
• You may need to increase the timer value in the SMTP configuration form.
• Increase the timer value in steps of 10 to see what setting works on your site

Reports will not run as scheduled in cViewMANAGER or cViewSERVER.

The cViewMANAGER schedule is a list of reports and when they need to run.

• The Schedule needs to 'Start' before this will happen. Use the Server/Start menu item.
• To have a report run, your must set it to “Scheduled” and specify when it is to next run.
• Any reports with a run date prior to now, will run immediately.

What happens if I schedule two reports for the same time?

cViewMANAGER is a single threaded report processor, so the first report will process, and then the second report will start as soon as the first is completed. Which comes first is based on the report numbers within the schedule. If several reports are overdue, then the most overdue report is run first.

What is the minimum configuration to run cViewMANAGER?

Windows NT 4 and Windows 98 (minimum), Windows 2000 and above (recommended)
64MB RAM, 500MB available disk space.

Of course, the more robust your machine the faster you'll process reports.

I got an error message 'Invalid License File' when I tried to unlock the trial version.

All the cView family of products use a 'License.XML' file to unlock the demo version. While these files have similar formats, they have different unlock codes for each product. You may have been sent a license file for the wrong product or the encryption may have got corrupted.

Fix : Email us or your distributor and we will send you a new license file.

Why does cViewMANAGER print only to the default printer?

It should print to any printer you designate. There are two possible reasons if it does not::

• The trial version of cViewMANAGER has restricted functionality and will only print to the default printer. The full version will print to non-default printers.
• There was an error on versions prior to 9.25 of cViewMANAGER. We can send you the latest version.

Will cViewMANAGER or cViewSERVER work with my MS Exchange Server?

Yes. The Exchange server will need to be configured so that it will accept SMTP relay from the cViewMANAGER/cViewSERVER machine. If this isn't acceptable to your SMTP server administrator, then you will need to identify a SMTP server that you can access.

I've created a list of email addresses so I can email a report to multiple people. Where do I put the name of the list file? When I put the path/name of the file into the field where its looking for the email address - I get an error as it's trying to use the path/filename AS the email address.

The list file is used where you would enter the email address. Use the file name surrounded by angle brackets <>. If the lst file is in the same folder as cViewMANGER, no file or path is required. cViewSERVER has a \lists subfolder where it expects to find list files.

Can cViewMANAGER or cViewSERVER run a Crystal SQL Designer query?

The current version of cViewMANAGER (for CR 10) does not schedule Crystal SQL Queries. As this tool was not included in Crystal Reports version 9, we don’t plan to add that to cViewMANAGER or cViewSERVER.

Fix 1:
cViewMANAGER and cViewSERVER will schedule cViewGLOBAL tasks which includes
cViewDBUpdate,
cViewFTP,
cViewODBCopy
cViewSQL (and some others).

Fix 2: We plan to expand cViewSQL to retrieve and export a recordset as CSV and that could be scheduled in cViewMANAGER or cViewSERVER.

cViewSQL is a separate product, so would require a additional purchase.

Is it possible to save sub report parameters, as well as parameters for the main report?

Yes. The solution is to create a parameter in the main report and link it into the subreport parameter. Then cViewMANAGER will process it correctly.

I want to send a report to my manager and another party. I need to do this for many 15 reports. How do I send the report to two email messages?

Older versions required a list file. Create a text file using a text editor or the list editor within cViewMANAGER. Invoke the list by surrounding the file name with angle brackets. If you do not include a drive or folder, cViewMANAGER expects to find the file in the cViewMANAGER program folder.

I want to send a report to my manager and another party. I need to do this for many 15 reports. How do I send the report to two email messages?

Older versions required a list file. Create a text file using a text editor or the list editor within cViewMANAGER. Invoke the list by surrounding the file name with angle brackets

Can cViewMANAGER or cViewSERVER process On-Demand Subreports?

No. This is because on-demand subreports are not run at the same time as the main report but are run when requested. So a scheduled report is not a request for an on-demand subreport. It doesn’t know when or if the on-demand subreport is required, so does not process it.

• Fix 1: One solution is to make the on-demand subreport a separate external report and run that separately in the schedule.
• Fix 2: Another solution is to use cView, our report viewer which can view the report with saved data. If the on-demand subreport is requested, then it will process the subreport with the correct values. This is not a solution for remote users because cView would need access to the database to refresh the data.