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Crystal Reports Tools: Improve Performance While Saving Time and Money |
cViewMANAGER Crystal Reports Tool FAQs #2 |
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FAQS 1 | 2 Do Users viewing reports need the d/b password? I do not want to give the database password to people who are simply viewing reports with cView You will not have to give the
database password out.
The database password is stored inside cView and can be locked
away from the user. If the user clicks refresh, cVIew uses this
saved password when it connects to the database. Can I send an Excel and a PDF doc from 1 report? Similarly, can another user receive a Word document, etc? Yes. Select the MultiRun feature and click 'Custom' for the output format. Each run can output a different format. Can the schedulers include a sub-list in a list? Yes. Include an entry in the
list file of Can cViewMANAGER or cViewSERVER process On-Demand Subreports? No. This is because on-demand
subreports are not run at the same time as the main report but
are run when requested. So a scheduled report is not a request
for an on-demand subreport. It doesn’t know when or if the
on-demand subreport is required, so does not process it. What happens if a scheduled report time is missed? Once a report has completed processing, the schedule is incremented until a future date is found. It will not rerun an overdue report. |
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Can the cViewMANAGER scheduler run as a service? No - cViewMANAGER runs as a
process on your workstation. This is because it is designed as a
personal report scheduler. Therefore you will need to start the
machine and re-boot it if it stops for any reason. Can cViewMANAGER or cViewSERVER run under Windows Terminal Server? Yes. However for performance reasons we would not recommend you run either scheduler on a heavily used terminal server machine. When the scheduled report is processing the Crystal run time will use any spare resources. This may compromise the performance of your interactive users. Please see the separate FAQ on pricing when using our products under Terminal Services. Can I control the schedule so that some of my reports print landscape and some print portrait? Yes - The version (v 8.13/9.13 and above) of cViewMANAGER and cViewSERVER allow you to control page orientation and the number of copies. Can cViewMANAGER or cViewSERVER schedule only a Crystal Report? Not only Crystal Reports.Besides Crystal Reports, you can also schedule an EXE, BAT and cViewGLOBAL command file. What happens if I accidentally include a list within its own list? Do not worry, we ignore it. This is known as a circular reference. An example is ListA contains an entry for ListB, ListB contains an entry for ListC, and ListC contains an entry for ListA. This will identified and the second reference to ListA will be ignored. Can I send one report to several printers around my organization? Yes. You will need to create a list of printers using the 'List' form, and then use the list file as the printer destination in the schedule. (This feature is not available in the trial version). Can I use the same Multirun Control file for several reports? Yes. The multirun form displays the name of the multirun control file. This can be changed to another file. Several Reports can share the same multirun file. Does cViewMANAGER or cViewSERVER support multi value parameters? Yes - You can enter multi value parameters when setting up the schedule. Do cViewMANAGER or cViewSERVER support range parameters? No - range parameters are not currently supported in our schedulers. They are planned for a future release. (Multi value parameters are supported). Range parameters are supported within cView, our report viewer Do I need to install Crystal Reports on the machine running cViewMANAGER? No. cViewMANAGER includes the required Crystal run
time files. Depending on what version of Crystal Reports you use to
design your reports, we currently have versions of cViewMANAGER that
support: Do you have Web viewing? To have your intranet include information from
cViewSERVER or cViewMANAGER, the machine must be running Web services.
cViewSERVER must be installed on a machine running as a Web server. This
is optional for cViewMANAGER. cViewMANAGER and cViewSERVER include Web
status pages displaying the current server status, and the current log. Can I run my scheduled report from a command line or 3rd party program? Yes you can. You will need our cViewBATCH utility program. This is a separate program and so there is a purchase cost. Error : Business days schedule does not work in cViewMANAGER. This was an error in cViewMANAGER pre version14
that is now fixed. Please contact us for the new version: Error message “Invalid TLV record”. What does this mean? This message usually occurs if you are trying to
view a version 9 or 10 Crystal report with version 8.xx of cView,
cViewSERVER or cViewMANAGER. When I enter values for a multi-value parameter, I get this message at run-time: “The value / range you are adding already exists.” This is caused by the Crystal Reports runtime module rejecting any duplicates. So the parameter values can’t be (for example): CA, OR, TN, CA. Inputting the duplicate parameter CA will cause this error. Fix: Remove the duplicate value to fix the error. Error message 'Unable to relay' What do I do? 'Unable to relay' is not a cViewMANAGER error
message. The error message is being generated by your mail server. Can I modify the Multirun or List file with a text file editor in cViewMANAGER? Yes. The reason we used a text file for the multirun was so that you could use another program to modify them. The original requirement was so that we could use a Crystal Report to generate the data needed for the multirun or list. How many licenses will I need of cViewMANAGER and cView? You can automatically schedule and distribute your
reports and enable users to view and refresh reports from the database
using a combination of cViewMANAGER and cView. cViewMANAGER is the
scheduler and needs to be installed only on the PC scheduling the
reports (and not on the PCs of the people receiving the reports). cView
is the viewer and is installed on the PCs of the people receiving the
reports cViewMANAGER trial version prints only to the default printer. Is this true of the full product? No. The trial version of cViewMANAGER does not have the full functionality of the full product and one of the restrictions is that it will print only to the default printer. When you purchase the full version, it will print to all printers, not just the default printers. How would cViewMANAGER help me? cViewMANAGER is a personal report scheduler. You run it from your Windows desktop to process reports on a predefined timetable. Output options include email, disk, and print. cViewMANAGER displays the report schedule and processes the reports as required Can I view the cViewMANAGER or cViewSERVER schedule status from another machine? Yes. With the release of versions 8.20 and 9.20 and above we now include a Web status page. If your machine is running Web services, make the help folder a virtual Web folder and point your browser to http://machine/cViewMANAGER/server.htm or just open the \Web subfolder to view the current log or status. cViewMANAGER trial version allows only two reports. What is the limit in the full version? The trial version of cViewMANAGER has restricted functionality and will only allow you to schedule two reports. The full version of cViewMANAGER has a limit of 2,000 reports. If you need more than 2000 reports, you could change to cViewSERVER (which has an unlimited number of reports). Alternatively, you can ask us to implement this in a later version of cViewMANAGER. Do cViewMANAGER or cViewSERVER work with Outlook XP? Yes. Any email client can view the reports sent from the scheduler. The sending of email uses SMTP direct to the mail server. cViewMANAGER has its own SMTP spooler built into the software. cViewSERVER uses the SMTP service included with Windows 2000 and Windows XP. Error message displays when I double click on the License.XML file Why does this happen? You do not need to double click on the file. Simply place it in the same folder you crated when you downloaded our trial version of the software. Our software reads the license file automatically when you run it. I am having trouble connecting to the database. cView, cViewMANAGER and cViewSERVER all require
live connections to the database. If you are having problems with
database access check the following: Is there a physical limit of how many reports can be loaded into the schedule? Yes, in cViewMANAGER. No, in cViewSERVER. Currently the limit in cViewMANAGER is 2000 reports in the schedule database. cViewSERVER does not have a limit on the number of reports. (The demo trial version has a limit of 2 reports). If this limit is a problem, please contact us and it can be increased if required. My report is processed, but the email message doesn't get sent. There may be several reasons for this. Reports will not run as scheduled in cViewMANAGER or cViewSERVER. The cViewMANAGER schedule is a list of reports and
when they need to run. What happens if I schedule two reports for the same time? cViewMANAGER is a single threaded report processor, so the first report will process, and then the second report will start as soon as the first is completed. Which comes first is based on the report numbers within the schedule. If several reports are overdue, then the most overdue report is run first. What is the minimum configuration to run cViewMANAGER? Windows NT 4 and Windows 98 (minimum), Windows
2000 and above (recommended) Of course, the more robust your machine the faster you'll process reports. I got an error message 'Invalid License File' when I tried to unlock the trial version. All the cView family of products use a 'License.XML'
file to unlock the demo version. While these files have similar formats,
they have different unlock codes for each product. You may have been
sent a license file for the wrong product or the encryption may have got
corrupted. Why does cViewMANAGER print only to the default printer? It should print to any printer you designate.
There are two possible reasons if it does not:: Will cViewMANAGER or cViewSERVER work with my MS Exchange Server? Yes. The Exchange server will need to be configured so that it will accept SMTP relay from the cViewMANAGER/cViewSERVER machine. If this isn't acceptable to your SMTP server administrator, then you will need to identify a SMTP server that you can access. I've created a list of email addresses so I can email a report to multiple people. Where do I put the name of the list file? When I put the path/name of the file into the field where its looking for the email address - I get an error as it's trying to use the path/filename AS the email address. The list file is used where you would enter the email address. Use the file name surrounded by angle brackets <>. If the lst file is in the same folder as cViewMANGER, no file or path is required. cViewSERVER has a \lists subfolder where it expects to find list files. Can cViewMANAGER or cViewSERVER run a Crystal SQL Designer query? The current version of cViewMANAGER (for CR 10)
does not schedule Crystal SQL Queries. As this tool was not included in
Crystal Reports version 9, we don’t plan to add that to cViewMANAGER
or cViewSERVER. Is it possible to save sub report parameters, as well as parameters for the main report? Yes. The solution is to create a parameter in the main report and link it into the subreport parameter. Then cViewMANAGER will process it correctly. I want to send a report to my manager and another party. I need to do this for many 15 reports. How do I send the report to two email messages? Older versions required a list file. Create a text file using a text editor or the list editor within cViewMANAGER. Invoke the list by surrounding the file name with angle brackets. If you do not include a drive or folder, cViewMANAGER expects to find the file in the cViewMANAGER program folder.
Can cViewMANAGER or cViewSERVER process On-Demand Subreports?
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