About These Support Plans

These support plans allow you to get assistance directly from the product developer. The products typically need no support at all, but sometimes the complexity of the installation environment is such that some additional expertise is needed. When you purchase a Support product, a support engineer will move quickly to solve whatever problems you are having with getting the product to work correctly.

Below the support plan offerings, you will also see the Upgrade Protection plans for the cView Crystal Reports viewer, cViewMANAGER Crystal Reports scheduler, and cViewSERVER Crystal Reports scheduler. Those are not support per se; they allow you to upgrade your version of Crystal Reports without needing to purchase new licenses for cView, cViewMANAGER, or cViewSERVER.

Chelsea Services

Upgrade Protection
  • This applies only to schedulers and viewers from Chelsea Technologies.
  • Download all the latest features we have developed for one year.
  • Match latest version of Crystal: If you upgrade to a later version of Crystal Reports and if we have developed a version of our product to support that version of Crystal, you may download it at any time during the year.
Implementation assistance This is assistance to get you up and going. We will help you implement our product without going into comprehensive consultancy. Although we cannot guarantee to find a solution in a specified timeframe, we will use our many years of experience to assist.

Exclusions:

  • Third party software integration because we may not be familiar with your software.
  • Database client installs because we may not be familiar with your software.
  • Network permissions because this is dependent on your own environment.
  • Network troubleshooting because this is dependent on your own environment.
 

Consultancy

We offer consultancy services. If you also need assistance with the areas below, we can provide an estimate of the cost of consultancy @$95 per hour.
  • Issues beyond product implementation.
  • Crystal Report design.
  • Assistance with formulas.
  • Crystal Reports tutorials.
  • Personnel training.
  • Database modification work.

Policies

  • Work will primarily be done on-line.
  • Where phone assistance is required, our preferred method is to use Skype at pre-arranged times to accommodate time zone differences.
CR Chart Support, One Year
Get expert assistance with your CR Chart Crystal Reports graphing tool, plus free upgrades for one full year. More Info
$300.00
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CR Chart Enterprise Support, One Year
Get expert assistance with your CR Chart Enterprise Crystal Reports graphing tool, plus free upgrades for one full year. More Info
$300.00
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Product Move Support
Having problems moving a Crystal Reports scheduler or other Crystal Reports software from one server to another? We can solve those problems. Want to avoid those problems? Let us do the move for you. More Info
$300.00
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Chelseatech Support: Gold Service Plan
The Chelseatech Gold Service Plan provides support for implementing Chelseatech products. More Info
$375.00
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Chelseatech Support: Platinum Service Plan
The Chelseatech Platinum Service Plan provides support for implementing Chelseatech products, and includes one upgrade protection plan to be used for viewers or schedulers. More Info
$460.00
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Chelseatech Support: Consulting Service Plan
Obtain consulting services, for your Crystal Reports needs. More Info
$95.00
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cViewMANAGER Upgrade Protection
Keep cViewMANAGER updated at a very low cost, so you stay current with changes to Crystal Reports and with new features and refinements to cViewMANAGER. More Info
$99.00
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cViewMANAGER Upgrade Protection 2 yrs
Keep cViewMANAGER updated at a very low cost. Upgrade Protection keeps you current with changes to Crystal Reports and with new features and refinements to cViewMANAGER. Save money, with the two-year More Info
$179.00
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cViewMANAGER Upgrade Protection 3 yrs
Keep cViewMANAGER updated at a very low cost. Upgrade Protection keeps you current with changes to Crystal Reports and with new features and refinements to cViewMANAGER. Save the most money with the t More Info
$249.00
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cViewSERVER Upgrade Protection 1 year
Upgrade Protection keeps cViewSERVER current with changes to Crystal Reports and with new features and refinements to cViewSERVER. One year plan. More Info
$99.00
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