| Problem |
Solution |
| I added an item to the cart, and nothing happened. |
Look at the top of the page. See the little shopping cart?" Click there to see the cart contents. |
|
I clicked on "Checkout," and keep coming back to the same screen that has my account information, order information, or whatever the &#$%! that is. |
Page down. See the button that says "Continue?" Click there. |
| I selected my credit card, but nothing happens. |
There's that "Continue" button thing again. Look at the bottom of the page, and click on the "Continue" button. |
| The system is rejecting my credit card! |
Make sure you have all of your information entered correctly.
- Check the country, state (or Other State) in the Bill To area (click the box to open it, if it's not open).
- Look for spaces at the end of entered information. Especially your credit card number
The #1 cause is "over limit." Please contact your credit card company if you get a credit card rejection after verifying your information.
|
| I called and got no answer. |
Sorry about that. We can be in only so many places at once. E-mailing mark@crystalkeen.com is usually the fastest way to get help. |
