ReCrystallize Pro is an extremely powerful tool that can save your department a great deal of frustration and your company a great deal of money. But--like the database software from which your Crystal Reports draw their data--it's also a product that sometimes requires you go get some expert help.

For example, consider these scenarios:

• Initial deployment. Not able to get ReCrystallize running quite the way you want it to? Initial support--ensuring the product works--is free. But maybe you want to do something that isn't quite as straightforward as the normal application.
   

• Reconfigurations. Well, you just came off a string of 14-hour days that involved more coffee consumption than you thought humanly possible. Now your servers are all reconfigured and you've even implemented some useless but mandatory specs thrown down at you from some executive who went to a seminar and became an expert. Users are complaining those Crystal Reports on the intranet aren't right. Do you really want to dig into this already?
   

• Changing requirements. A few months back, you set things up exactly the way all the department managers agreed it should be set up. Now the world will end if it's not completely changed around to a new set of requirements. Why are you not surprised? But you don't work with ReCrystallizePro enough to be able to just go in there and do what needs doing.
   

• Changing environment. Your boss told you to take a seat, so you wouldn't fall down and bang your head upon hearing the news. "Yep. They finally approved the new hardware purchase. We can make those badly needed upgrades on our network and on the workstations. Not only that, they've finally agreed to migrate to a database that we can actually be proud of." After you recover from this shock, you then realize you need to adapt your Crystal Reports system to the new environment. How will this affect your RecrystallizePro deployment, and what's the most efficient way to handle the needed changes?
   

• You're new. Here you are, replacing your predecessor with the traditional zilch for turnover. What the heck is ReCrystallize, and what are you supposed to do with it? Hmm. Do you have the time to figure that out during your first performance appraisal period?

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