Maintenance Agreements

The maintenance agreement has become standard practice in today's software environment. Such agreements have been around since the early days of IBM central computing systems. For desktop and server systems, they became necessary to support continued development of antivirus libraries.

Some software vendors disable the product after the first year of use, unless you buy a subscription or have a maintenance agreement. Some software vendors don't do this. We are in that second group. Your business information and reporting system is critical, and so you can continue to operate via your original purchase. But doing so may be a mistake because you miss out on the benefits our maintenance agreement brings you.

Some vendors treat their maintenance agreements like a license to bombard their customers with sales pitches. We don't do that. We don't share your information with other parties and we don't pester you with sales calls. We are very respectful of our customers' need to get work done.

If you haven't updated your cViewSERVER product in a while, look at the version history below to see what you are missing.

cViewSERVER Version History

• Improved compatibility when migrating a cViewMANAGER multirun report to cViewSERVER
• Problem with next run date too far in the future has been fixed.
• Expired backups are removed when the new file is created.
• Local Machine registry entries are no longer being used.
• New menu item to update local cViewPARTY applications.
• Option to retain saved data in report if required.
• By default saved data is discarded and the report refreshed against the database.
• Additional email checking and error messages.
• HTML/DHTML output lets you select which files you want to remove prior to the export.
• Run on Server and Desktop appear on their own Run menu.
• Least Privileged user changes including Start/Stop service removed from menu.
• Subreport parameters do not appear in the parameter list.
• Schedule engine will check all parameters have a value before processing (but it can be turned off for a specific report).
• Date Time Parameters can now use Dynamic Dates to control input.
• Can pass a NULL value to a stored procedure parameter.
• Improved error messages if report file has been deleted or renamed
• Can attach additional files to email reports and multirun email reports
• Now supports Product Activation

• Deleting a report from the schedule will remove the parameters for that report. Previously they would remain behind and reappear if a new report used the same schedule id.
• Backup and Restore of the schedule database can be done manually or automatically.
• Log File can now be cleared and exported
• Log File Settings are retained after a clear of the log
• Icon for the Log Settings on the main form has been changed.
• Web status pages are updated every 30 minutes.  Previously it was every hour.
• Set the next run date of a schedule item to automatically set the schedule status to "Yes (Scheduled)".  Previously you had to set both fields to get the item to process.
• Statistics for the schedule and each report are calculated and displayed
• Text and HTML output can be sent in the body of the email messages instead of as an attachment.
• Previous email addresses for Notify on Success or Failure is available from a drop down box
• The drop down box now displays more items to select from
• Errors are raised if printer name or the "To" email address is blank
• Delete from Schedule also works on Database Connection items
• Collections now let you select from a drop down list of valid reports
• You can remove members from a collection

• Collections and Projects now supported
• Collections will display the members of the collection in a separate branch of the tree
• Projects can be created within groups
• Projects can be renamed and deleted
• New export format to "Text File" now available
• Sorting by Next Run Date is now with overdue, then most recent first and in ascending order
• Sorting by Last Run Date is now with most recent first and in descending order after that
• Can now sort schedule by Frequency, and Report Destination
• Removing a list entry when no lines in the list file will no longer cause an error
• Can use a custom calendar with entries like Monday 4:00, Thursday 19:45, etc.
• You can use ten domain shortcuts to make your email addresses shorter and more flexible.
•  Database connection form now requires you to confirm your password before it will save it. We have found the major problem users have with out applications is that they have entered the password incorrectly.
• SMTP processing can now choose between the cViewSERVER internal SMTP service and our cViewMAIL utility.  The cViewMAIL utility supports authenticated mail servers.

(10 March, 2005) Version 10.31

• Business Day and Month processing modified to match cViewMANAGER
• Database connection options update on screen faster in cViewREMOTE
• XML version header now appears on xml files
• Schedule can be sorted by name, schedule id, next run date and last run date
• Schedule sort is remembered the next time cViewREMOTE runs
• Maintenance licenses processed correctly

(17 November 2004) Version 10.30

• CR10 version created
• Improved help on cViewREMOTE menu items
• New help file on the cViewREMOTE schedule navigator
• Setup screen for first time users
• Menu structure rearranged to improve ease of use.
• Insert Folder now available to load an entire folder of reports
• Reports on remote machines are automatically converted to UNC names
• Faster dialog response between cViewREMOTE and cViewSERVER
• Temporary license recognized as a valid license
• Version history now included in help files
• Can process other cView applications (e.g. cViewSQL, cViewPICK)
• Integrates with online help database

• Original release version created
• Uses same XML schedule document as cViewMANAGER
• Can schedule reports
• Setup screen for first time users