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Crystal Reports Tools: Improve Performance While Saving Time and Money |
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Crystal Reports Tools: Improve Performance While Saving Time and Money |
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License InstallationThe license for any of the cView family of products consists of an XML file. The process of generating the XML file and installing it is actually quite simple, but we cover it here in detail. Quick_Guide | XML_Generation | XML License Installation | Theory | Troubleshooting Quick GuideMany users will find this process intuitive. If you don't find it intuitive, don't worry--we'll guide you through it. The essential steps are:
XML GenerationIn one or more of your e-mail receipts, you will find a License Key. You need to use this to generate the XML license that will unlock your product. There are two methods, depending on which software you are using: cView Products
Activation Form: Click image for larger rendition. cViewBATCH, cViewSERVER, cViewREMOTE cViewBATCH has the activation mechanism inside cViewCONNECT. For cViewSERVER, the product activation mechanism is inside cViewREMOTE. Enter the activation information on the main form. The cViewREMOTE screen looks like the image below. Please note that cViewSERVER doesn’t present a user interface--you interface with it through cViewREMOTE.
Activation Form: Click image for larger rendition. All programs with Product Activation access it from the Help/Activate Product menu item. cViewBATCH is command line, so doesn’t have a help menu. The help menu is in the cViewCONNECT form that is used to load the Database passwords, although I’m in the middle of coding it from the command line as well. One of our users suggested we support including the cViewBATCH database user and password on the command line, and product activation seemed a natural extension of that.
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XML installationTo install your license, just place your license key XML file in the same folder in which you are storing the program. Examples:
In the first example, the program is in the traditional local hard drive location for programs. In the second example, the program is in a network folder provided for administrators. First, install the trial version. This step applies to most cView family products. If there is no trial version available, this means the program files also came with the license. To find the trial files, go back to the product page where you bought the program. There, you'll find a link to the download page. When you get your license key, simply copy it to the same directory where you installed the trial file.
TheoryXML eliminates many problems associated with other file types. The simple process of dropping this file into your program location saves you the hassle many software vendors put you through. Not all of us enjoy going through 16 screens and typing in an exhausting number of letters and numbers.
TroubleshootingThe information here will help you solve problems you have with your license installation. Problem #1: There was no license key in the e-mail you sent.Analysis: You received multiple e-mails, including text and HTML versions. You will find the license key in at least two of these. The system sends these automatically and we receive a cc. Solution: Contact us to re-send, if need be.
Problem #2: The license key doesn't work.Analysis: The license key (text string) sent to you immediately after purchase allows you to generate the needed XML file. Solution: Follow the instructions to generate the XML file. Make sure your copy and paste process did not append or prepend a space onto the text string. If this process isn't working, then we can send you a new license key or we can send you an actual XML file. Contact us--we don't want you to have licensing problems! Problem #3: I distinctly remember installing the license key, and we have been using the program. Now it stopped working.Analysis: That was probably a temporary license key we sent you for some reason. Solution: You'll have to contact us for the permanent key. The problem is most likely our fault, and we'll hop on this right away. Simply "Reply All" with your confirmation e-mail and ask for the key.
Problem #4: I received the license key, but no download instructions. How do I get the software? Analysis: Our licensing process assumes you downloaded a trial copy, first. Solution: You can go back to product page on which you bought the license for the product, or you can go to our download page here: http://www.chelseatech.net/download.htm.
Problem #5: We just upgraded your software, and the license key doesn't work. Analysis: A maintenance agreement allows you to get free upgrades. Solution: If you have an existing maintenance license, contact us about the problem by replying to any of your receipt e-mails and explaining the problem. If you don't have an existing maintenance license, it's really a minor investment to buy one: Maintenance for cViewSERVER | cViewMANAGER | cView
Problem #6: I just installed the license, and you sent me a second one. Analysis: That second one is your maintenance license. The first one allows you to license the product immediately. Solution: When time permits, install the maintenance license in place of the other license. |
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