XML installation

To install your license, just place your license key XML file in the same folder in which you are storing the program.

Examples:

• c:/Program Files/CrystalTools/cView/

• x:/Admin/Programs/BusinessIntel/cViewMANAGER/

In the first example, the program is in the traditional local hard drive location for programs.

In the second example, the program is in a network folder provided for administrators.

First, install the trial version. This step applies to most cView family products. If there is no trial version available, this means the program files also came with the license. To find the trial files, go back to the product page where you bought the program. There, you'll find a link to the download page.

When you get your license key, simply copy it to the same directory where you installed the trial file.

Theory

XML eliminates many problems associated with other file types. The simple process of dropping this file into your program location saves you the hassle many software vendors put you through. Not all of us enjoy going through 16 screens and typing in an exhausting number of letters and numbers. 

Troubleshooting

The information here will help you solve problems you have with your license installation.

Problem #1: There was no license key in the e-mail you sent.

Analysis: You received multiple e-mails, including text and HTML versions. You will find the license key in at least two of these. The system sends these automatically and we receive a cc.

Solution: Contact us to re-send, if need be.

Problem #2: The license key doesn't work.

Analysis: The license key (text string) sent to you immediately after purchase allows you to generate the needed XML file.

Solution: Follow the instructions to generate the XML file. Make sure your copy and paste process did not append or prepend a space onto the text string. If this process isn't working, then we can send you a new license key or we can send you an actual XML file. Contact us--we don't want you to have licensing problems!

Problem #3: I distinctly remember installing the license key, and we have been using the program. Now it stopped working.

Analysis: That was probably a temporary license key we sent you for some reason.

Solution: You'll have to contact us for the permanent key. The problem is most likely our fault, and we'll hop on this right away. Simply "Reply All" with your confirmation e-mail and ask for the key.

Problem #4: I received the license key, but no download instructions. How do I get the software?

Analysis: Our licensing process assumes you downloaded a trial copy, first.

Solution: You can go back to product page on which you bought the license for the product, or you can go to our download page here: http://www.chelseatech.net/download.htm.

Problem #5: We just upgraded your software, and the license key doesn't work.

Analysis: A maintenance agreement allows you to get free upgrades.

Solution: If you have an existing maintenance license, contact us about the problem by replying to any of your receipt e-mails and explaining the problem. If you don't have an existing maintenance license, it's really a minor investment to buy one:

Maintenance for cViewSERVER | cViewMANAGER | cView

Problem #6: I just installed the license, and you sent me a second one.

Analysis: That second one is your maintenance license. The first one allows you to license the product immediately.

Solution: When time permits, install the maintenance license in place of the other license.